Extended Stay America Suites Memphis Germantown West | Hotel in Memphis
Hotel
7.4
(912 Reviews) |
1 Bathroom
Available rates:
Hotel in White Station, Memphis
Hotel in Memphis with free breakfast and a 24-hour front desk Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, free newspapers, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request. Extended Stay America Suites Memphis Germantown West offers 104 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.
This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
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Amenities
Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3 pm; check-in end time: midnight
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 25.00 per pet, per night (maximum usd 150 per stay) service animals are exempt from fees housekeeping fee: usd 10 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets pets allowed for an extra charge of usd 25.00 per pet, per night (maximum usd 150 per stay) restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted
Reviews
Barrett
Jul 21, 2025 10:44:02 PM
Review Score:
4
Summary: Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding!
Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.
See All Reviews
Reviews
Barrett
Jul 21, 2025 10:44:02 PM
Review Score:
4
Summary: Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding!
Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.
virgil
Jul 20, 2025 11:59:16 PM
Review Score:
6
Summary: Quick stay wasn’t pleased
Clifton
Jul 4, 2025 10:52:58 AM
Review Score:
10
Summary: Love the staff and the hotel. It's amazing
Clifton
Jul 4, 2025 10:50:26 AM
Review Score:
10
Summary: Its always loving and amazing to be at this hotel.
Clifton
Jun 27, 2025 06:58:40 PM
Review Score:
10
Summary: The hotel was wonderful
Clifton
Jun 18, 2025 03:04:23 AM
Review Score:
10
Summary: I had a great time
Bria
Jun 8, 2025 02:50:00 AM
Review Score:
8
Summary: T
Virginia
Jun 2, 2025 05:32:32 AM
Review Score:
8
Summary: The room was not real clean, floor was very dirty, otherwise everything was good.
Albert
May 6, 2025 06:01:20 PM
Review Score:
4
Summary: Around midnight there were people in the hallway smoking dope and smell came into my room. I turned on the bathroom fan but it only made it worse. Not a good night.