Is this Chichen Itza hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chichen Itza hotel have a swimming pool?

Yes, this Chichen Itza hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chichen Itza hotel?

Best-rates for the Chichen Itza hotel starts from $147 per night with includes Child Friendly, Spa, Pool, Balcony/Terrace, Security/Safety, Bedding/Linens, Bar, Internet, Parking, Business Services, Air Conditioner, Guest Services, Entertainment, Laundry, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chichen Itza hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chichen Itza hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chichen Itza hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chichen Itza hotel?

Based on the information reported by the owner or manager, the Chichen Itza hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chichen Itza hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chichen Itza hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hacienda Chichen Resort & Yaxkin Spa | Hotel in Chichen Itza

| 9.0 (347 Reviews) | 1 Bathroom

Chichen Itza Hotel | Hacienda Chichen Resort & Yaxkin Spa

Hotel in Chichen Itza

Colonial hotel with a full-service spa and an outdoor pool
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center.
Hacienda Chichen Resort & Yaxkin Spa offers 28 air-conditioned accommodations with complimentary bottled water. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Security/Safety

Business Services

Bedding/Linens

Spa

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Towels

Bedroom

Air conditioning

Bed sheets

Breakfast

1 restaurant

Coffee/tea in common area(s)

1 bar

Free bottled water

Parking

Free self parking on site

Area shuttle

Activities

Cave exploring

Outdoor pool

Ecotours

Full-service spa

General

Meeting rooms

Business center

Gift shop/newsstand

Front-desk safe

Library

Banquet hall

Spanish

English

Smoke-free property

Guest Services

Outdoor pool

Laundry facilities

Concierge services

Laundry facilities

Luggage storage

Porter/bellhop

Tour/ticket assistance

Daily housekeeping

Internet

Available in some public areas: Free WiFi and wired Internet

Outdoors

Terrace

Garden

Spa

Spa open daily

Body wraps

Body treatments

Body scrubs

Massage - deep-tissue

Facials

Massage - hot stone

Policies

Check-in

Check-in time starts at 3:00 pm late check-in subject to availability

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! up to 2 children 8 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Pet fee: usd 30 per pet, per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total pets food and water bowls are available pets allowed for an extra charge of usd 30 per pet, per day specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Robert

Jul 18, 2025 09:55:05 PM

Review Score: 10

Summary: What a lovely lovely place, it really takes you back to old school colonial architecture and living. The hotel has developed a wonderful eco friendly hotel with a beautiful garden and pool that should be enjoyed. Food was wonderful and so nice to see that they produce as much of their own food as they can and where they’re unable to, they source from the local community. Our only comment would be that if you were staying for more than one night, the beds are small for 2 so as a family it’d be worth considering 2 rooms but it really didn’t detract from our stay.

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Room Arrangement

Room Info	Facilities
Honeymoon Room, 1 Queen Bed Room Size: m² 1 Queen Bed	General Number of living rooms 0, Minibar, Number of bedrooms - 0, Wardrobe or closet, Pets not allowed, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed (Master) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bathrooms - 7, Free WiFi, Minibar, Pets not allowed, Bathrobes, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Espresso maker, Wardrobe or closet, Number of bedrooms - 7, Bed count minimum 1, Bed count maximum 1
Suite (Master) Room Size: m² 2 Double Beds	General Number of living rooms 0, Bathrobes, Free WiFi, Minibar, Number of bedrooms - 0, Espresso maker, Wardrobe or closet, Pets not allowed, Bed count minimum 2, Bed count maximum 2
Standard Double Room, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Pets not allowed, Bed count minimum 2, Bed count maximum 2
Double Room (Historic) Room Size: m² 1 Double Bed	General Number of living rooms 0, Number of bedrooms - 0, Pets not allowed, Premium bedding, Bed count minimum 1, Bed count maximum 1