Is this Puerto Morelos resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Morelos resort?

Check-in time for Puerto Morelos resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Morelos resort have a swimming pool?

Yes, this Puerto Morelos resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Morelos resort?

Best-rates for the Puerto Morelos resort starts from $436 per night with includes Air Conditioner, Ocean View, Accessibility, Security/Safety, Entertainment, Breakfast, Parking, Pet Friendly, View, Oceanfront, Sports/Activities, Restaurant, Internet, Laundry, Pool, TV, Wheelchair Accessible, Business Services, Wellness Facilities, Child Friendly, Balcony/Terrace, Bar, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Morelos resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Morelos resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Morelos resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Morelos resort?

Based on the information reported by the owner or manager, the Puerto Morelos resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Morelos resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Morelos resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Cancun, an All-Inclusive Resort | Resort in Cancún

| 8.1 (258 Reviews) | Pet Friendly 18 Bathrooms 66 Guests

Puerto Morelos Resort | Hilton Cancun, an All-Inclusive Resort

Resort in Puerto Morelos, Cancún

Located in Cancún, 17 miles from Cancun Government Palace, Hilton Cancun, an All-Inclusive Resort provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Featuring a kids' club, this property also welcomes guests with a restaurant, a water park and a terrace. The property has evening entertainment and a shared lounge. At the resort all rooms come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with free toiletries and a hairdryer. Selected rooms here will provide you with a kitchenette with a fridge. A buffet, vegetarian or vegan breakfast is available at the property. Hilton Cancun, an All-Inclusive Resort has a playground. You can play table tennis at this 5-star resort. Languages spoken at the reception include English and Spanish. Cancun Bus Station is 17 miles from the accommodation, while La Isla Shopping Mall is 19 miles away. Cancún International Airport is 8.7 miles from the property.

Hilton Cancun, an All-Inclusive Resort is located in Cancún.

This 715 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Pool, TV, and several others. This is a 5 star rated property and has over 258 reviews with the average score of 8.1 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 715 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Hilton Cancun, an All-Inclusive Resort in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hilton Cancun, an All-Inclusive Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Kid-friendly buffet

Restaurant

Coffee house on site

Wine/Champagne

Snack bar

Special diet meals (on request)

Breakfast in the room

Kids' meals

Parking

Parking

Parking on site

Free parking

Accessible parking

Private Parking

Accessibility

Wheelchair accessible

Activities

Aerobics

Kids' club

Beachfront

Water sports facilities on site

Evening entertainment

Game room

Entertainment staff

Fitness center

Themed dinners

Live sports events (broadcast)

Snorkeling

Fitness

Beach

Water park

Cooking class

Playground

Bike tours

Locker rooms

Ping-pong

Movie nights

Live music/Performance

Entertainment

Outdoor play equipment for kids

Indoor play area

Board games/Puzzles

General

Elevator

Pet friendly

Wifi in all areas

Smoke-free property

Air conditioning

Safe

Facilities for disabled guests

Family rooms

Non-smoking rooms

Guest Services

Daily housekeeping

Pet basket

Tour desk

Ironing service

Room service

Valet parking

Laundry

Babysitting/Child services

Fax/Photocopying

Concierge

Express check-in/out

Shared lounge/TV area

24-hour front desk

Meeting/Banquet facilities

Dry cleaning

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Garden

Terrace

Outdoor pool

Outdoor furniture

Outdoor pool (year-round)

Security/Safety

Fire extinguishers

Smoke alarms

Key card access

Security alarm

CCTV outside property

24-hour security

CCTV in common areas

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Property cleaned by professional cleaning companies

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

Food can be delivered to guest accommodation

Physical distancing in dining areas

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Physical distancing rules followed

Spa

Infinity pool

Kids' pool

Waterslide

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are allowed and charges may apply.

Covid-19 testing on site with a local provider for a fee. restrictions may apply.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.87

Location:

7.79

Staff:

8.25

Facilities:

8.71

Comfort:

8.65

Cleanliness:

8.79

Madu

Oct 12, 2025 07:00:00 AM

Review Score: 9

Nigeria

Reviewer Type: Family With Children

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
King Guest Room with Sunset View Room Type: Triple Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area Services Wake-up service Bedroom Childrens' cribs, Alarm clock View Garden view Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
Deluxe King Suite - Oceanfront Room Type: Suite Room Size: 78 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
One-Bedroom Parlor King Suite with Ocean View Room Type: Suite Room Size: 152 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony, Terrace Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
King Guestroom with Ocean View Room Type: Triple Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
Two-Bedroom Family Suite Room Type: Suite Room Size: 78 m² 1 King bed(s) Bed 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Activities Hot tub Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Exclusive services Concierge services, Free gym access
Master Suite - Oceanfront Room Type: Suite Room Size: 124 m² 1 King bed(s) Bed 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
One-Bedroom King Suite with Ocean View Room Type: Suite Room Size: 76 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area Services Wake-up service Bedroom Childrens' cribs, Alarm clock View Sea view Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
Presidential Suite Room Type: Suite Room Size: 195 m² 1 King bed(s) Bed 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Activities Hot tub Kitchen Kitchenette, Refrigerator Outdoors Balcony, Terrace Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
Queen Guest Room with Sunset View Room Type: Quad Room Size: 40 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area Services Wake-up service Bedroom Childrens' cribs, Alarm clock View Garden view Exclusive services Concierge services, Free gym access
Swim Up Queen Guest Room with Two Queen Beds Room Type: Quad Room Size: 40 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Kitchen Refrigerator Living Area Sitting area Services Wake-up service Bedroom Childrens' cribs, Alarm clock View Sea view, Pool view Exclusive services Concierge services, Free gym access
Queen Room with Two Queen Beds and Ocean View Room Type: Quad Room Size: 40 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Exclusive services Concierge services, Free gym access
Swim Up King Guest Room Room Type: Triple Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Kitchen Refrigerator Living Area Sitting area Outdoors Patio, Private pool View View, Garden view Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
King Room with Roll-In Shower - Mobility Access Room Type: Triple Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Bathroom Private bathroom, Hairdryer, Body soap, Free toiletries, Conditioner, Shampoo Outdoors Balcony Kitchen Refrigerator Living Area Sitting area Services Wake-up service Bedroom Childrens' cribs, Alarm clock View Sea view Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
One-Bedroom Queen Suite with Two Queen Beds and Ocean View Room Type: Suite Room Size: 76 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Exclusive services Concierge services, Free gym access
Queen Room with Two Queen Beds and Ocean View - High Floor Room Type: Quad Room Size: 40 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Exclusive services Concierge services, Free gym access
Corner King Room with Ocean View Room Type: Triple Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access
Corner Queen Room with Two Queen Beds and Ocean View Room Type: Quad Room Size: 40 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Exclusive services Concierge services, Free gym access
King Room with Ocean View - High floor Room Type: Triple Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Internet Internet facilities Bathroom Private bathroom, Hairdryer, Body soap, Shower, Free toiletries, Conditioner, Shampoo General Safe, Privacy curtain, Smoke Alarm, Heating, Laptop safe, Air conditioning, Interconnecting room(s) available, Ironing facilities Media & Technology TV, Radio, Cable channels, Telephone, Flat-screen TV, Video Outdoors Balcony Kitchen Refrigerator Living Area Sitting area View Sea view, View Services Wake-up service Bedroom Childrens' cribs, Alarm clock Room Amenities Fold-up bed Exclusive services Concierge services, Free gym access

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Nightly rates from:

USD $436

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Air Conditioner
Parking
Pool

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Hilton Cancun, an All-Inclusive Resort | Resort in Cancún

Available rates:

Resort in Puerto Morelos, Cancún

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Internet

Bathroom

General

Media & Technology

Outdoors

Kitchen

Living Area

Services

Bedroom

View

Room Amenities

Exclusive services

Food & Drink

Internet

Bathroom

General

Media & Technology

Outdoors

Kitchen

Living Area

View

Services

Bedroom

Room Amenities

Exclusive services

Food & Drink

Internet

Bathroom

General

Media & Technology

Outdoors

Kitchen

Living Area

View

Services

Bedroom

Room Amenities

Exclusive services

Food & Drink

Internet

Bathroom

General

Media & Technology

Outdoors

Kitchen

Living Area

View

Services

Bedroom

Room Amenities

Exclusive services

Food & Drink

Internet

Bathroom

General

Media & Technology

Activities

Kitchen

Living Area

View

Services

Bedroom

Exclusive services

Food & Drink

Internet

Bathroom

General

Media & Technology

Outdoors