Is this New Town hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at New Town hotel?

Check-in time for New Town hotel starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the New Town hotel have a swimming pool?

Yes, this New Town hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in New Town hotel?

Best-rates for the New Town hotel starts from $161 per night with includes Transportation/Shuttle, Child Friendly, Internet, Toiletries, Laundry, Parking, Pool, TV, Wheelchair Accessible, Restaurant, Business Services, Guest Services, Breakfast, Hot Tub, Wellness Facilities, Bar, Kitchen, Air Conditioner, Balcony/Terrace, Accessibility, Security/Safety, Bedding/Linens with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is New Town hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the New Town hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the New Town hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the New Town hotel?

Based on the information reported by the owner or manager, the New Town hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for New Town hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Garden Inn Key West/The Keys Collection | Hotel in Key West

| 8.0 (1144 Reviews) | 1 Bathroom

New Town Hotel | Hilton Garden Inn Key West/The Keys Collection

Hotel in New Town, Key West

Hotel with 2 restaurants, 10-minute walk to Key West Tropical Forest and Botanical Garden
2 restaurants, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a hot tub are onsite.
Housekeeping is available on request.
Hilton Garden Inn Key West / The Keys Collection offers 141 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathtubs or showers and complimentary toiletries.

This Key West hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Private bathroom

Bathtub or shower

Free toiletries

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Bed sheets

Desk

Access via exterior corridors

Individually furnished

Laptop-compatible safe

Individually decorated

Free newspapers (weekdays)

Free local calls

Phone

Laptop-friendly workspace

Connecting rooms available

Breakfast

1 poolside bar and 1 bar

Room service available

2 restaurants

Coffee/tea in common area(s)

Continental breakfast available for a fee daily 7:00 AM–10:00 AM: USD 18 for adults and USD 12 for children

Mini-fridge

Coffee/tea maker

Microwave

Free bottled water

Parking

Onsite parking available only on request

Secured self parking on site (USD 15 per day; includes in/out privileges)

Electric car charging station on site

Wheelchair-accessible parking and van parking available

RV/bus/truck parking (surcharge) on site

Free area shuttle

Onsite parking includes off-street options

Accessibility

Wheelchair-accessible restaurant

Wheelchair-accessible path to elevator

Braille signage

4 on-site accessible parking spaces

Wheelchair-accessible fitness center

Wheelchair-accessible concierge desk

Wheelchair-accessible path of travel

Elevator door width (inches): 36

Stair-free path to entrance

Assistive listening devices available

Wheelchair-accessible van parking

Elevator

Visual alarms in hallways

Wheelchair-accessible parking

Wheelchair-accessible pool

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Phone accessibility kit

Well-lit path to entrance

Wheelchair-accessible business center

Activities

Scooter/moped rentals

Kayaking

Parasailing

Hiking/biking trails

Snorkeling

Boat tours

Ecotours

Scuba diving

Sailing

Fitness center

Outdoor pool

Golfing

Bicycle rentals

Hot tub

Entertainment

Premium channels

38-inch LCD TV

Streaming services

MP3 dock

General

Meeting rooms

Business center

Grocery/convenience store

Free newspapers in lobby

Vending machine

Elevator

Front-desk safe

Banquet hall

English

TV in lobby

Smoke-free property

Guest Services

Grocery/convenience store

Microwave

Laundry facilities

Mini-fridge

Free area shuttle

Outdoor pool

Pool gate

Luggage storage

Concierge services

24-hour front desk

Laundry facilities

Housekeeping (on request)

Dry cleaning service

Tour/ticket assistance

Multilingual staff

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Outdoors

Pool cabanas (surcharge)

Terrace

Garden

Pool sun loungers

Policies

Check-in

Check-in start time: 4 pm; check-in end time: anytime contactless check-in available minimum check-in age: 21

Check-out

A late check-out fee will be charged check-out before 11 am contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available.

Payment Policy

Fee for continental breakfast: approximately usd 18 for adults and usd 12 for children uncovered self parking fee: usd 15 per day (in/out privileges) pet deposit: usd 250 per stay pet fee: usd 75 per accommodation, per stay (maximum usd 125 per stay) service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets pets allowed for an extra charge of usd 75 per accommodation, per stay (maximum usd 125 per stay), plus a deposit of usd 250 per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has a strict no-smoking policy. violators will be subject to penalties (usd 250). this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Rebeca

Nov 15, 2025 10:20:00 PM

Review Score: 10

Summary: Excellent staff. Only problem was that the shuttle did not stop at the circle but drove right by the side street and we had to take a taxi back after having waited for 30 minutes.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Non Smoking Room Size: 284.7 square feet m² 1 King Bed	General Ping - 8, Dining table, Number of bedrooms - 0, Pets not allowed, Square meters - 26.4, Square feet - 284.7, Number of living rooms 1, Separate dining area, Free cribs/infant beds, No rollaway/extra beds, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Accessible, Non Smoking (Hearing) Room Size: 300 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Square meters - 28, Sofa bed, Pets not allowed, Square feet - 300, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, No rollaway/extra beds, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Non Smoking, Balcony Room Size: 284.7 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Pets not allowed, Balcony, Square meters - 26.4, Bed count minimum 1, Square feet - 284.7, Bed count maximum 1, City view, Free cribs/infant beds
Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing) Room Size: 284.7 square feet m² 2 King Bed and Double Sofa Bed	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Sofa bed, Pets not allowed, Square meters - 26.4, Wheelchair accessible, Extra bed count 1, Square feet - 284.7, Free cribs/infant beds, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Accessible, Bathtub Room Size: 300 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Square meters - 28, Sofa bed, Pets not allowed, Square feet - 300, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Accessible bathtub, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, No rollaway/extra beds, Height-adjusted amenities, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower) Room Size: 300 square feet m² 2 Queen Beds	General Roll-in shower width (centimeters) - 76, Number of living rooms 0, Roll-in shower width (inches) - 30, Number of bedrooms - 0, Wheelchair-width doorways, Square meters - 28, Pets not allowed, Square feet - 300, Wheelchair accessible, Free cribs/infant beds, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, No rollaway/extra beds, Height-adjusted amenities, Roll-in shower, Bed count minimum 2, Ping - 8.43, Bed count maximum 2
Room, 2 Queen Beds, Accessible, Bathtub Room Size: 300 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Square meters - 28, Pets not allowed, Square feet - 300, Wheelchair accessible, Free cribs/infant beds, Accessible bathtub, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, No rollaway/extra beds, Bed count minimum 2, Ping - 8.43, Bed count maximum 2
Room, 1 Queen Bed Room Size: 280 square feet m² 1 Queen Bed	General Square meters - 26.0, Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, Sofa bed, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Room, 2 Queen Beds, Non Smoking Room Size: 280 square feet m² 2 Queen Beds	General Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Pets not allowed, Square meters - 26, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed with Sofa bed, Non Smoking Room Size: 284.7 square feet m² 2 King Bed and Double Sofa Bed	General Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Pets not allowed, Square meters - 26.4, Extra bed count 1, Square feet - 284.7, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Standard Double Room, 2 Queen Beds Room Size: 300 square feet m² 2 Queen Beds	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Partial ocean view, Square meters - 28, Square feet - 300, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Double Room, 2 Queen Beds (Drinks & Snacks) Room Size: 300 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 28, Pets not allowed, Square feet - 300, Bed count minimum 2, Free cribs/infant beds, Ping - 8.43, Bed count maximum 2
Room, 2 Queen Beds, Non Smoking, Pool View Room Size: 300 square feet m² 2 Queen Beds	General Number of living rooms 0, Pool view, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 28, Pets not allowed, Square feet - 300, Bed count minimum 2, Free cribs/infant beds, Ping - 8.43, Bed count maximum 2
Comfort Room, 1 King Bed with Sofa bed Room Size: 300 square feet m² 2 King Bed and Double Sofa Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 28, Pets not allowed, Square feet - 300, Bed count minimum 2, Free cribs/infant beds, Ping - 8.43, Bed count maximum 2
Premium Double Room, 2 Queen Beds, Garden View Room Size: 300 square feet m² 2 Queen Beds	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Garden view, Square meters - 28, Square feet - 300, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Premium Single Room, 1 King Bed, Garden View Room Size: 284.7 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Garden view, Square meters - 26.4, Bed count minimum 1, Square feet - 284.7, Bed count maximum 1, Free cribs/infant beds
Room, 1 King Bed, Non Smoking, Pool View Room Size: 300 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square meters - 28, Sofa bed, Pets not allowed, Square feet - 300, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds, Ping - 8.43