Is this Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zona Hotelera resort?

Check-in time for Zona Hotelera resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zona Hotelera resort have a swimming pool?

Yes, this Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera resort?

Best-rates for the Zona Hotelera resort starts from $282 per night with includes Private Pool, Transportation/Shuttle, Business Services, Spa, Restaurant, Guest Services, Air Conditioner, Pool, Internet, Ocean View, Balcony/Terrace, Sports/Activities, Laundry, Wheelchair Accessible, Private Beach, Accessibility, Security/Safety, Child Friendly, Parking, Oceanfront, Bar, Entertainment, Breakfast, Hot Tub, View, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera resort?

Based on the information reported by the owner or manager, the Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zona Hotelera resort are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

JW Marriott Cancun Resort & Spa | Resort in Cancún

| 8.9 (460 Reviews) | 12 Bathrooms 45 Guests

Zona Hotelera Resort | JW Marriott Cancun Resort & Spa

Resort in Zona Hotelera, Cancún

Nestled along the beach in the middle of Cancun's hotel zone, this luxurious hotel offers comfortable accommodations and relaxing spa services just steps from the turquoise waters of the Caribbean. JW Marriott features an exclusive Mayan-inspired spa that offers spiritual revitalization for body and mind. After a day at the beach, feel pampered with a massage, facial or other spa treatment. Guestrooms at JW Marriott Cancun Resort & Spa are furnished with 32-inch flat-panel LCD TVs and lavish bedding. Take in the view of Cancun's white sand beaches and the Caribbean's sparkling water from the room's private balcony.

JW Marriott Cancun Resort & Spa is located in Cancún.

This 425 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Private Beach, Ocean View, and several others. This is a 5 star rated property and has over 460 reviews with the average score of 8.9 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 425 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This JW Marriott Cancun Resort & Spa in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “JW Marriott Cancun Resort & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Private Pool

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Wine/Champagne

Coffee house on site

Special diet meals (on request)

Restaurant

Parking

Private Parking

Free parking

Parking

Parking on site

Activities

Beachfront

Fitness classes

Spa lounge/Relaxation area

Massage

Game room

Water sports facilities on site

Indoor pool

Spa/Wellness packages

Indoor pool (year-round)

Beach

Sauna

Snorkeling

Spa facilities

Massage chair

Tennis court

Diving

Private beach area

Foot bath

Hot tub/Jacuzzi

Steam room

Fitness

Fitness center

Turkish/Steam Bath

General

Safe

Facilities for disabled guests

Non-smoking rooms

Elevator

Convenience store on site

Smoke-free property

Chapel/Shrine

Air conditioning

Guest Services

Business center

Baggage storage

Packed lunches

Dry cleaning

Shuttle service

Laundry

Tour desk

24-hour front desk

ATM on site

Shuttle service (additional charge)

Airport shuttle (additional charge)

Hair/Beauty salon

Ironing service

Babysitting/Child services

Car rental

Airport shuttle

Express check-in/out

Meeting/Banquet facilities

Room service

Concierge

Fax/Photocopying

Currency exchange

Internet

Wifi

Internet

Free Wifi

Outdoors

Outdoor pool

Outdoor pool (year-round)

Sun deck

Terrace

Garden

Security/Safety

Smoke alarms

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Physical distancing rules followed

Spa

Swimming pool

Kids' pool

Beach umbrellas

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Daily internet, up to 10 devices including the enhance internet. two complimentary snacks items per stay. complimentary pressing services, 2 items per day. complimentary coffees regular or decaf, two per stay in retail shop. complimentary two scrub bars per stay. one hour tennis court usage per day (reservation required), daily fitness class for two at pool deck, please review schedule at towel hut. weekly dancing lesson for two per stay, reservation required. guacamole hour daily at lobby bar for all guest . wine tasting for two per stay (reservation required). complimentary drink “don reyes” at la 16 speakeasy, for two people, per stay. the estimated value of these resort fee inclusions is usd 195, at our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/eventsguests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.41

Location:

9.33

Staff:

9.42

Facilities:

9.28

Comfort:

9.48

Cleanliness:

9.55

Andrew

Sep 16, 2025 07:00:00 AM

Review Score: 9

USA

Reviewer Type: Solo Traveller

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Ocean View Deluxe King with Balcony Room Type: Double Room Size: 43 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Desk View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack
Premium Ocean View Deluxe King with Balcony Room Type: Double Room Size: 43 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Desk View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack
JW Luxury Suite, Junior Suite, 1 King, Sofa bed, Balcony Room Type: Suite Room Size: 73 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Balcony Living Area Dining area, Desk, Sofa, Sitting area View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed
Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony Room Type: Double Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Outdoors Balcony Living Area Desk View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony Room Type: Suite Room Size: 86 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Balcony Living Area Dining area, Desk, Sofa, Sitting area View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed
Grand Ocean Front Suite, 1 Bedroom Larger Suite, Oceanfront Room Type: Suite Room Size: 86 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Additional bathroom, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Balcony Living Area Desk, Sofa, Sitting area View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed
Club Level for 2 adults, Presidential Suite Room Type: Suite Room Size: 86 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Additional bathroom, Bathtub, Spa tub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Tile/Marble floor, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Balcony Living Area Dining area, Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Walk-in closet Kitchen Dining table, Dryer, Coffee machine, Kitchen View Sea view, View Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Club Level for 2 adults, 1 Bedroom Larger Suite Room Type: Suite Room Size: 86 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Additional bathroom, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Outdoors Terrace, Balcony Living Area Desk, Sofa, Sitting area View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Club Level for 2 adults, 1 Bedroom Suite, Balcony Room Type: Suite Room Size: 89 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Outdoors Balcony Living Area Desk, Sofa, Sitting area View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack, Sofa bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Ocean View Deluxe Double with Balcony Room Type: Double Room Size: 43 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Desk View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack
Premium Ocean View Deluxe Double with Balcony Room Type: Double Room Size: 43 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Living Area Desk View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack
Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony Room Type: Double Room Size: 42 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Guest bathroom, Conditioner, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Safe, Iron, Smoke Alarm, Carbon monoxide detector, Ironing facilities, Carpeted, Hypoallergenic, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Radio, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Outdoors Balcony Living Area Desk View Sea view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Dryer, Coffee machine Accessibility Upper floors accessible by elevator Room Amenities Clothes rack Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge

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JW Marriott Cancun Resort & Spa | Resort in Cancún

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Resort in Zona Hotelera, Cancún

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

View

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

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Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

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Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

View

Bedroom

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

View

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

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