Is this Puerto Vallarta hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Vallarta hotel have a swimming pool?

Yes, this Puerto Vallarta hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Vallarta hotel?

Best-rates for the Puerto Vallarta hotel starts from $242 per night with includes Bedding/Linens, Wellness Facilities, Spa, Restaurant, Toiletries, View, Wheelchair Accessible, Ocean View, Guest Services, Security/Safety, Sports/Activities, Bar, Child Friendly, Internet, Parking, Pool, TV, Kitchen, Laundry, Business Services, Air Conditioner, Balcony/Terrace, Accessibility, Designated Smoking Area, Entertainment, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Vallarta hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Vallarta hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Vallarta hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Vallarta hotel?

Based on the information reported by the owner or manager, the Puerto Vallarta hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Vallarta hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Vallarta hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Krystal Grand Puerto Vallarta All Inclusive | Hotel in Puerto Vallarta

| 7.8 (424 Reviews) | 1 Bathroom

Puerto Vallarta Hotel | Krystal Grand Puerto Vallarta All Inclusive

Hotel in Puerto Vallarta

Luxury hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Puerto Vallarta All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Change of towels is available on request.
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toothbrush and toothpaste (on request)

Designer toiletries

Towels

Hair dryer

Soap

Shampoo

Shower

Toilet paper

Bedroom

Ceiling fan

Blackout drapes/curtains

Air conditioning

Bed sheets

Electrical adapters/chargers

Laptop-compatible safe

Slippers

Mobile key entry

Guidebooks/recommendations

Laptop-friendly workspace

Connecting rooms available

Chef

Restaurant dining guide

Phone

Turndown service

Window screens

Iron/ironing board

Children's slippers

Local maps

Breakfast

4 restaurants and 1 coffee shop/cafe

2 bars/lounges and 1 beach bar

Free bottled water

Coffee/tea maker

Free minibar

Parking

Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Accessibility

Handrails in stairways

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible concierge desk

Wheelchair-accessible path of travel

Wheelchair-accessible public washroom

Valet for wheelchair-equipped vehicle

Well-lit path to entrance

Wheelchair-accessible spa

Wheelchairs available on site

Wheelchair-accessible fitness center

Elevator door width (inches): 40

Stairway handrail height (inches): 40

Visual fire alarm

Elevator

Lever door handles

Wheelchair-accessible lounge

Wheelchair-accessible restaurant

Activities

Casino

Free beach club

Playground

24-hour fitness center

Beach volleyball

Shopping

Full-service spa

Arcade/game room

Children's pool

4 outdoor pools

Indoor pool

Entertainment

Cable channels

Premium channels

32-inch LED TV

General

Coworking space

Meeting rooms - 7

Conference center (11141 square feet of space)

Business center

Computer station

ATM/banking services

Elevator

Gift shop/newsstand

Spanish

English

Beach towels

Romance packages available

Designated smoking areas (fines apply)

Communal living room

Guest Services

Free supervised childcare

Highchair

Playground

Beach toys

Snack bar/deli

Children's toys

Art supplies

In-room child care (surcharge)

Babysitting services

Arcade/game room

Children's games

4 outdoor pools

Children's pool

Indoor pool

Free children's club

Children's books

Tour/ticket assistance

Luggage storage

Porter/bellhop

Dry cleaning service

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Multilingual staff

Turndown service

Concierge services

Daily housekeeping

Hair salon

Wedding services

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 25+ Mbps

Outdoors

Beach umbrellas

Free beach cabanas

Beachfront location

Beach loungers

Garden

Balcony

Spa

Body scrubs

Spa open daily

Sauna

Manicures and pedicures

Body treatments

Couples treatment room(s)

Massage - deep-tissue

Massage - on the beach

Outdoor treatment areas

Reflexology

Massage/treatment rooms

Massage - Swedish

Steam room

Hot tub

Massage - hot stone

Facials

5 treatment rooms

Policies

Check-in

Check-in time starts at 4:00 pm minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Covered valet parking fee: mxn 55 per night (in/out privileges) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Acie

Jul 11, 2025 06:15:44 AM

Review Score: 6

Summary: I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice.

See All Reviews

Room Arrangement

Room Info	Facilities
Jr. Suite Balcony Double Room Size: 534 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 534, Private bathroom, Square meters - 50, Number of bedrooms - 0, Ping - 15, Partial ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Resort View King Room Size: 427 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Ping - 12, Bed count minimum 1, Resort view, Bed count maximum 1, Number of bathrooms - 1
Deluxe Partial Ocean View King Room Size: 427 square feet m² 1 King Bed	General Number of living rooms 0, Partial sea view, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Ping - 12, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Resort View Double Room Size: 427 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Ping - 12, Resort view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Jr. Suite Hacienda Double Room Size: 427 square feet m² 2 Queen Beds	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Garden view, Ping - 12, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Ocean View Double Room Size: 427 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Sea view, Ping - 12, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Jr. Suite Balcony King Room Size: 534 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 534, Private bathroom, Square meters - 50, Number of bedrooms - 0, Ping - 15, Partial ocean view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Jr. Suite Hacienda King Room Size: 463 square feet m² 1 King Bed	General Square meters - 43, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Garden view, Ping - 13, Bed count minimum 1, Square feet - 463, Bed count maximum 1, Number of bathrooms - 1
Deluxe Ocean View King Room Size: 427 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Sea view, Ping - 12, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Jr. Suite Jacuzzi King Room Size: 534 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 534, Private bathroom, Square meters - 50, Number of bedrooms - 0, Ping - 15, Partial ocean view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Partial Ocean view Double Room Size: 427 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Partial ocean view, Ping - 12, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Jr. Suite Jacuzzi Double Room Size: 534 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 534, Private bathroom, Square meters - 50, Number of bedrooms - 0, Ping - 15, Partial ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2